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In line with the MCS Standards, an MCS Certified Contractor shall also be a member of a CTSI Consumer Code, and must comply with a code of practice.  

The two approved consumer codes currently recognised by MCS are:

Key issues covered by the consumer code include:

  • customers in vulnerable circumstances
  • advertising
  • behaviour of sales reps
  • performance information
  • proposals
  • costs and quotes
  • contracts
  • cancellation rights
  • amount of deposit permitted
  • guarantees
  • maintenance
  • dispute resolution process